It’s all right to have butterflies in your stomach, just get them to fly in formation.
-Dr. Rob Gilbert
Today was the big day! The culmination of our of our hard work over the past three weeks and the whole reason we were here. We presented two versions of our final report today. First we met with Bapak Sutanto, the deputy governor of Transportation. We spent more than an hour with him, taking him though a detailed version of our findings and recommendations. He responded very favorably and asked questions. The only concern we had – and we had it later with the governor- were the “next steps” they were giving us. We sort of tap danced around it a bit since we are all leaving tomorrow and there is a new ESC group that will come to Jakarta to continue our work in 4-6 months. In the meantime, if they want any support from IBM they will have to pay for it. I do hope the local office follows up as I think there is opportunity for them to continue the momentum. The first set of pictures are from that less formal but more intensive first meeting.
We then went back to the office for about an hour and gave out some token gifts to the IBMers, staff from ABV and translators who have been so good to us over the past 23 days. Hubert said it best when we were talking about what a mess the traffic is and he said, “but the people here are always smiling!” It’s so true. I don’t think I’ve ever been around people who smile more than the Indonesians. Horrible traffic, corruption, poverty and more natural disasters than most of us see in a lifetime and they smile all the time. It certainly helps you remember what truly makes you happy. Hubert remarked today that he is headed home to the land of people who don’t smile. I can say the same for the US now that I can compare it to Indonesia. In NYC, if the light changes and you don’t take off out of the shoot immediately, the guy behind you leans on his horn. Here they sit for hours to go few miles and there are no honks at all – unless you are about to hit someone on a motorcycle!
There was a press release distributed prior to our meeting at 11:30 with the Governor of Jakarta. I’ve copied it here (there is a bit of “Indo-nenglish” as we’ve dubbed it so be mindful that it was translated):
IBM Executive Services Corps Maps out Smarter Traffic vision for Jakarta
Jakarta, 5 May 2011 – IBM today announced the successful completion of a smarter traffic planning project led by a team of visiting executives, part of the IBM Executive Services Corps program for making Jakarta’s transportation system more efficient.
Five top-performing IBM leaders from the United States, United Kingdom and France spent three weeks working closely with Jakarta Municipal in assessing and improving the pervasive traffic congestion in and around Jakarta.
The team provided a detailed report and a set of observation and recommendations to Jakarta municipal office and the Governor of Jakarta. The team provided its recommendations for improvements based on IBM Smarter Traffic solutions which leverage existing programs and provide a roadmap for the future.
“IBM has been working closely with cities, governments and others around the world to make their transportation systems smarter,” said Widita Sardjono, Associate Partner, Global Business Services, IBM Indonesia. “Smarter traffic systems can help traffic and public transportation systems flow smoothly, anticipate congestion and improve it in advance, reduce emissions and increase the capacity of infrastructure,” Widita added.
Jakarta municipal office has been working extensively to overcome traffic congestion and improve the transportation systems in Jakarta and surrounding areas. The government has a grand plan to implement Electronic Road Pricing.
“We are excited to be working with IBM to investigate smarter traffic solutions to better manage our public transportation systems and help Jakarta citizens to get to their destination the quickest way possible,” said Prof Dr Ir Sutanto Soehodho MSc Eng, Deputy Governor for Transportation.
Participation of IBM executives is a new component of IBM Corporate Service Corps (CSC) program, where IBM sends teams of its top talent to emerging countries to provide small business, public institutions and non profit organizations with business consulting and professional knowledge to help improve local conditions.
As part of a year-long, global celebration to mark its centennial, IBM is including Corporate Service Corps as one of 100 ‘Icons of Progress’ – significant company accomplishments during the last century. To mark IBM’s centennial, the company is highlighting its leading role in transforming business, science and society, while also predicting advances for the next century.
So, on to meet Governor Fauzi Bowo or “Bapak Gubenor” as we were told to call him. He was very late and we were worried we would have less then 5 minutes with him. We were escorted into a big room, the Governor sat at the head of the room, we sat along the sides (the Indonesians are very big on where-you-sit protocol) and, after a short statement by the IBM Consulting Leader, we launched into our roadmap for the city. Neil did the introduction, Hubert talked about Intelligent Transport Systems, Zanell discussed our recommended governance model and I presented the recommended communications/PR program. Peter ably ran the laptop (I say ably because in the earlier meeting, he wasn’t quite as “able”
and summed up the recommendations. The Governor then took his time providing very positive feedback and sharing with us the issues they are facing. The PR program was the biggest hit as it was truly a net new idea and one on which they hadn’t focused. The bottom line is: if they don’t engage their citizens, they will not see any real change. So much is dependent on the behavior of the people of Jakarta. Clearly both the Governor and Sutanto would have preferred our assignment was much longer as they have a long way to go – I suppose it’s a good thing when you leave them wanting for more. At the end of the meeting, Widita, the IBM Consulting leader, presented the Governor with a beautiful statue from the ESC and Neil presented him with the 100+ page deliverable we had created. Then, on the meet the press.
The Governor made a statement summarizing our findings very well, it was in Bahasa, but we could interpret enough to know that he didn’t miss a trick, summed up our report and introduced us all. There are a few pictures from the press conference where I am right next to the Governor. I had to answer a few questions afterward but nothing major.
As we sat at lunch after it was all over, Neil said, “If we had been offered this as an ending 3 weeks ago, we would have bitten if off,” or something very English like that that meant: if we knew that this was the ending before we started, we would not have turned back. It was all that we could have hoped for and more. As expected, I even got a little weepy when I said good-bye to the IBMers from Jakarta, especially Santi.
So, the adventure is nearly over. I leave for Hong Kong tomorrow at 3PM. I have no regrets and know that I have just written a huge chapter in my personal history book. The decision to come here literally felt like someone was pushing me out of a plane. I was so scared yet committed to follow through. I feel so good about what we’ve done here and I’ve learned that I can live with a constant ache for my family yet still embrace the moment for all it’s worth. I’ve seen a part of the world that I had never even imagined and I’ve met remarkable people who have touched me and taught me so much. I’ve learned to be a consultant after years of marketing consulting services and I know more about traffic solutions than I should. It’s such an odd feeling now that this adventure is over and I am about to go back to my ordinary life. It’s the end of something that was so exciting and it’s a bit hard to let go but the smiles that will greet me in 2 days will remind me that my life at home is far from ordinary – it’s actually one of the best there is. I’ve also added a Japanese toilet to my Mother’s Day Gift list so I hope Matt and the girls have done their shopping….
I’ll post just once more after I am safely back in my home!
Selamat Jalan Jakarta!!!
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